General information
We appreciate your visit to our website and your interest in our company and our services. When you visit our website and use its various features, we collect different types of personal data. The following information provides an overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to identify you.
If you have any questions or comments about this privacy policy, please contact us at any time.
Regarding the terms used, such as “processor” or “controller”, we refer to the definitions given in Article 4 of the General Data Protection Regulation (GDPR).
Data controller
SanVita24 Pflegedienst GmbH
Herdter Landstrasse 189H
40549 Dusseldorf
Telephone: +49 211 / 69 54 26 29
Mobile: +49 173 618 22 35
Fax: +49 211 / 69 54 26 30
E-mail: info@sanvita24-pflege.de
Website: sanvita24-pflege.de
Managing Director: Mikhail Kalinovsky
- General information about data processing
1.1. Purposes and legal grounds for data processing and legitimate interests pursued by us or a third party
If you have given us consent to process personal data for certain purposes, the lawfulness of that processing is based on your consent in accordance with Article 6(1)(a) GDPR.
If the processing of personal data is necessary for the performance of a contract or to take steps prior to the conclusion of a contract, the processing is carried out in accordance with Article 6(1)(b) of the GDPR.
If necessary to comply with a legal obligation, we process your personal data in accordance with Article 6(1)(c) GDPR. In the context of official/legal proceedings, disclosure of personal data may be required to gather evidence, prosecute criminal cases, or enforce civil claims.
In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or another natural person, for example if you, as a user or visitor to Pflegedienst Bernstein GmbH, are in clear need of assistance. In such cases, processing is carried out on the basis of Article 6(1)(d) GDPR.
We process your personal data if necessary for the performance of a task carried out in the public interest, in accordance with Article 6(1)(e) GDPR. Processing purposes may include compliance with tax control and reporting obligations, as well as data archiving for data protection and security, and for audits by tax advisers/auditors and other authorities.
Where necessary, we process your personal data to protect our legitimate interests pursuant to Article 6(1)(f) of the GDPR, provided that the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, unless such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data. This includes, for example, bringing our own claims and defending against legal disputes with you. Processing operations not covered by any of the above-mentioned legal grounds are based on legitimate interests.
As a general rule, we do not require special categories of personal data as defined in Article 9 of the GDPR for the application process. If such information is of particular importance, for example for the application process, we process it together with your other application data. This may include, for example, information about severe disabilities that you may provide voluntarily and which we will then need to process to meet our special obligations in relation to persons with severe disabilities.
In these cases, the processing serves the purposes of assessing your ability to work, exercising your rights or complying with legal obligations under labor law, social security law and social protection law. The legal basis for data processing in this case is Article 9(2)(b) GDPR, Article 26(3) BDSG and Article 164 SGB IX.
If you provide us with special categories of personal data that reveal your ethnic/racial origin (and work and/or residence permit) or your religious affiliation, this data will also be processed in accordance with Article 9(2)(b) GDPR.
1.2. Terms of data deletion and storage
We process and store personal data only for the period necessary to achieve the purpose for which it was collected. Unless otherwise expressly stated in this Privacy Policy, the data we store will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected and no legal obligation to retain it will arise.
- Collection and storage of personal data, nature and purpose of their use – Collection of data on our website
a) Server log files (when visiting a website)
When you use our website for informational purposes only, that is, without providing us with any information, we automatically collect and store information in so-called server log files each time you access the website. These files are automatically transmitted to us by your browser. This information includes:
- Your operating system;
- Your browser type and version;
- Your IP address;
- Date and time of your access/request to the server;
- The source or referrer from which you came to the page;
- The host name of your computer from which you logged in;
- Volume of data transferred;
- Websites that your system accessed through our website;
- Contents of requests (specific pages).
The collection and storage of this data is based on Article 6 paragraph 1 letter f GDPR. We have a legitimate interest in the technically flawless presentation and optimization of our website – server log files are required for this purpose.
Temporary storage of the IP address by the system is necessary to ensure access to the website on the user’s computer. To do this, your IP address must be stored for the entire session. The data is deleted as soon as it is no longer required for that purpose, in this case at the end of the session.
b) Cookies (plugin: Borlabs Cookie)
“Cookies” are packets of data exchanged between computer programs. They are generated by web browsers and websites to store individual user data.
In accordance with the GDPR, users must be informed about the processing of their personal data. The Borlabs Cookie plugin is used for this.
Plugin supplier: Borlabs – Benjamin A. Bornschein, Georg-Wilhelm-Str. 17, 21107 Hamburg, Germany.
When you access this website, a cookie notice is displayed (cookie settings). This overview informs you about all the cookies used on this website and allows you to choose which cookies you want to accept.
To make the website more user-friendly and functional, essential cookies are used. These cookies provide basic functionality and are essential for the website to function properly. Their only goal is to make using the site as convenient as possible.
Session cookies are also used. Session cookies do not store any information that identifies the user, only a session identifier (session ID). They store information about online activity within a single browser session. This information is used solely to associate a user’s multiple page requests with their session. The purpose of this cookie is also to determine when your visit ends.
Overview of cookies used on this website:
Blocking/revoking cookies: You can set your browser to notify you when cookies are set, allow cookies only in certain cases, block cookies in certain cases or completely, and automatically delete cookies when you close your browser. Disabling cookies may limit the functionality of this website.
Your consent is voluntary. You can manage the collection and storage of visitor data in your cookie settings or withdraw your consent for the future. There is a button at the bottom of the website for this purpose. Please do not delete this cookie until you opt out.
The cookies necessary to provide these services are stored in accordance with Article 6 paragraph 1 paragraph f GDPR. The website operator has the legal right to store cookies in order to ensure a technically flawless and optimized provision of its services.
For detailed information about the third-party cookies used on this website, please see sections 10 “Use of Google Maps” and 15 “Use of Google Analytics” of this privacy policy.
c) When using our contact form
For any questions, you can quickly contact us electronically using the contact form provided on our website. Your provided personal data will be saved automatically. To use the contact form, the following information is required (required fields):
- Name
- Contact email address
- Your request so that we know who the request came from and can respond to it.
Additional information may be provided by you voluntarily. We will not share this data with third parties without your consent.
The processing of the data entered in the contact form is carried out on the basis of your consent (Article 6 paragraph 1 paragraph a GDPR). You may revoke this consent at any time. The legality of data processing operations carried out until the date of revocation remains unaffected.
The data you enter into the contact form will be stored by us until you request its deletion, revoke your consent to its storage, or until the purpose for storing the data no longer exists (for example, after your request has been processed). Mandatory legal provisions, in particular storage periods, remain unaffected.
d) Use of the application form
We process your application documents, including any files you provide, solely for the purpose of carrying out the application process (Article 6 (1) lit. b GDPR). As part of the application process, we will contact you to update you on the progress of your application or to invite you for an interview. After completing the application process, your data will be deleted after a maximum of six months, unless you have given your consent to storing your data and informing you of suitable vacancies in the future (Article 6 (1) lit. a GDPR).
e) Requests by email, fax, telephone or post
If you contact us by email, fax, telephone or post, your request, including all personal data received (e.g. name, contact details, message content), will be stored and processed by us to process your request. We will not share this data with third parties without your consent.
The processing of this data is carried out on the basis of Article 6(1)(b) GDPR if your request is related to the performance of a contract or is necessary for the performance of steps prior to the conclusion of a contract. If processing is based on your consent, it is carried out on the basis of Article 6(1)(a) GDPR. If there is a legitimate interest in the processing, we process your personal data on the basis of Article 6(1)(f) GDPR.
The data you provide will be stored by us until you request its deletion, revoke your consent to its storage, or until the purpose for storing the data no longer exists (for example, after your request has been processed). Mandatory legal provisions, in particular statutory retention periods, remain unaffected.
- Disclosure of personal data
Disclosure of personal data to third parties
If, during the course of processing, we disclose, transfer or otherwise provide access to the data to other persons and companies, such as hosting providers, data processors or other third parties, this is done
if you have given your consent to this (Article 6, paragraph 1, lit. a GDPR),
if the transfer of data to third parties is necessary for the performance of a contract (Article 6, paragraph 1, lit. b GDPR),
if required by a legal obligation (Art. 6 para. 1 lit. c GDPR),
to protect the vital interests of the data subject or other natural person (Art. 6 para. 1 lit. d GDPR),
if this is necessary for the performance of a task carried out in the public interest or in the exercise of official powers vested in Bernstein GmbH (Art. 6 para. 1 lit. e GDPR),
or based on our legitimate interests (Art. 6, paragraph 1, lit. f GDPR).
Disclosure of personal data to data processors (web and email hosting)
To provide our platform services, maintain our website and host our email server, we rely on service providers with whom we contract to comply with legal requirements. Our data processors are carefully selected, follow our instructions and are regularly audited.
We only use data processors who provide sufficient guarantees that appropriate technical and organizational measures are in place to ensure that data is processed in accordance with the requirements of the GDPR and the German Federal Data Protection Act (BDSG n.F.) and that your rights are protected.
In this context, we and/or our data processors process contact data, content data, usage data, metadata and communication data of users of this online service based on our legitimate interests in the efficient and secure provision of this online service in accordance with Article 6(1)(f) GDPR in conjunction with Article 28 GDPR (conclusion of a data processing agreement).
Links to external sites
This website contains links to external sites. We are responsible for our content. We have no influence on the content of external links and therefore are not responsible for them; in particular, we do not endorse their content. If you are redirected to an external website, the privacy policy stated there applies.
If you notice any illegal activities or content on this website, please report it to us. In this case, we will review the content and take appropriate action.
Transfer of data to third countries
If we process data in a third country (i.e. outside the European Union (EU) or the European Economic Area (EEA)) or if this happens in the context of the use of third party services, disclosure or transfer of data to third parties, this will only be done if this is necessary to fulfill our (pre)contractual obligations, based on your consent, due to a legal obligation or based on our legitimate interests.
Subject to the availability of legal or contractual permissions, we will only process or commission the processing of data in a third country if the specific requirements of Articles 44 et seq. of the GDPR are met. This means, for example, that data processing is based on specific guarantees, such as an officially recognized level of data protection equivalent to that of the EU (for example for the US through the Privacy Shield) or compliance with officially recognized specific contractual obligations (so-called “standard contractual clauses”).
- Protection of minors
Our services are generally intended for adults.
Persons under 16 years of age may not submit any personal information to us without the consent of their parents or legal guardians. We do not solicit personal information from children and teenagers through our online platforms.
- Data subject rights
You can exercise your rights at any time. To exercise your rights, ask questions regarding the processing of your personal data or data protection in general, please contact us using the contact details provided above.
Right of access (Article 15 GDPR)
You have the right to request confirmation as to whether we are processing your personal data. Upon request, we will be happy to provide you with the following information:
- Is your personal data stored and what exactly?
- In particular, about the purposes of processing,
- Categories of personal data,
- The categories of recipients to whom your data has been or will be disclosed,
- Planned shelf life,
- Existence of the right to rectification, deletion, restriction of processing or objection,
- Existence of the right to file a complaint,
- The origin of your data, if it was not received from you,
- And the presence of automated decision making, including profiling.
Right to rectification (Article 16 GDPR)
You have the right to request that we correct, amend or complete your personal data if we have inaccurate or incomplete data about you.
Right to erasure (Article 17 GDPR)
In addition, you have the so-called “right to be forgotten”, which means that you can request that we delete your personal data if:
- The data is no longer needed for the purposes for which it was collected;
- You withdraw your consent and there are no other legal grounds for processing;
- You object to processing for direct marketing purposes or – in any other case – there are no compelling legitimate grounds for the processing;
- We processed your data illegally.
Notwithstanding the above, your personal data will be automatically deleted by us if the purpose for which it was collected is no longer relevant or if the processing of the data was unlawful.
Right to restriction of processing (Article 18 GDPR)
You also have the right to request that we restrict the processing of your data if:
- You dispute the accuracy of the personal data;
- The processing is unlawful but you do not want us to delete the data;
- We no longer require the personal data for the relevant purposes, but you require it to establish, exercise or defend legal claims;
- Or you have objected to the use of the data justified by our legitimate interests until it has been established that we do have a compelling legitimate interest in the continued use of the data.
Right to data portability (Article 20 GDPR)
If we use your personal data to perform a contract with you and the personal data is processed automatically, you have the right to receive all personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transfer it to another data controller if technically feasible.
- Right to withdraw consent
Many data processing operations are only possible with your consent.
If data processing in a particular case is based on your express consent, you can withdraw this consent at any time. This also applies to the withdrawal of declarations of consent provided to us before the entry into force of the GDPR, that is, before 25 May 2018.
Please note that revocation only applies to future activities. The processing carried out prior to the revocation remains in effect.
- Your right to object (Article 21 GDPR)
If the processing is based on Article 6(1)(e) or (f) of the GDPR, you have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data, including profiling, on the basis of these provisions. … If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or unless the processing serves the purpose of establishing, exercising or defending legal claims.
- SSL/TLS encryption
We use SSL/TLS encryption to protect your data during transmission.
Our website uses SSL encryption when transmitting sensitive information from our users. This encryption is activated, for example, when you send us requests via our website.
An encrypted connection can be recognized by the browser’s address bar changing from “http://” to “https://”, as well as by the lock icon in the browser’s address bar.
By activating SSL/TLS encryption, the data you transmit to us cannot be read by third parties.
- Objection to promotional emails
As part of our legal obligation to provide contact information, we are required to publish our contact details.
We hereby object to the use of contact details published as part of our legal obligation to provide contact information for the sending of unsolicited advertising and informational materials. The operators of these pages expressly reserve the right to take legal action in the event of unsolicited advertising, such as email spam.
- Using Google Maps
We have integrated Google Maps mapping data into our website to visually display geographic information.
Google Maps is operated by Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA (“Google”).
The use of Google Maps is necessary to ensure that our online services are presented in an attractive manner and that the locations listed on the website are easy to find.
Third-party cookies cannot be used without your consent – the so-called consent procedure. Therefore, when you visit this website, a cookie notice will be displayed. This overview informs you about all the cookies used on this website and allows you to choose which cookies you want to accept.
If you do not change your settings in accordance with the Cookie Notice, Google Maps will be disabled on this website. In this case, you will see a message about content blocking. You can download this content by clicking on it. In this case, you accept the third party’s privacy policy and consent to the placement of cookies. The card will remain blocked even if you select the “Allow only necessary cookies” option in the cookie notice. If you accept all cookies via the cookie banner, Google Maps will be unblocked and the corresponding third-party cookies will be placed.
The Borlabs Cookie plugin ensures that third-party cookies are placed only after your explicit consent – the so-called opt-in procedure. Information about the Borlabs Cookie plugin can be found in this privacy policy in section 2 b).
Your consent is voluntary. You can configure the collection and storage of visitor data related to third-party cookies in Cookie Settings or withdraw your consent in the future. The button for this is located at the bottom of the website. Please do not delete cookies until you opt out.
If you agree to the use of cookies by Google Maps, the storage of cookies and use of this service is subject to your consent (Article 6(1)(a) GDPR).
Google Maps is responsible for further processing of the data. More information about Google Maps’ privacy policy and terms of use can be found here:
https://www.google.com/intl/de_de/help/terms_maps.html
- Using Google Web Fonts
This website uses web fonts provided by Google to ensure a consistent display of fonts.
These web pages use external fonts, in particular Google fonts. Google Fonts is a service of Google Inc. (“Google”).
When you visit our website, your browser downloads the required web font into its cache. This is necessary to display our text in an improved visual format. If your browser does not support this feature, the default font from your computer will be used for display.
Google fonts are installed locally on our server. The connection to Google servers is not established.
The use of Google Web Fonts is necessary to ensure that our online content is displayed consistently and attractively. This constitutes a legitimate interest in accordance with Article 6(1)(f) GDPR.
General information about data protection at Google can be found here:
https://policies.google.com/privacy?hl=de-DE
Information about Google web fonts can be found here:
http://www.google.com/webfonts/
- Online presence on the social network Facebook
We offer an online presence on the social network Facebook to provide information and communicate with you.
When you visit our Facebook page, Facebook stores, among other things, your IP address and other information in the form of cookies. Cookies are text files that are stored on users’ devices. If a user has a Facebook profile and is logged in, data storage and analysis also occurs across multiple devices.
This information is used to provide us, as operators of the Facebook page, with statistical information about the use of the page. More information can be found on Facebook at the following link:
https://de-de.facebook.com/help/pages/insights
These statistics are generated and provided by Facebook. As page operators, we have no influence on their formation or presentation. We cannot disable or block these features.
Supplier: Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland
The operation of this Facebook page, including the processing of users’ personal data, is based on our legitimate interests in providing a modern and convenient platform for exchanging information and interacting with our users and visitors, in accordance with Article 6(1)(f) GDPR.
Information about Page Insights is available on Facebook at:
https://www.facebook.com/legal/terms/page_controller_addendum
Privacy Policy:
https://www.facebook.com/about/privacy
Opting out:
https://www.facebook.com/settings?tab=ads
- Using the social networking platform Instagram
Instagram is an online photo and video sharing service.
Users can follow others online, post photos and videos, and like and comment on their content. We use Instagram to provide information about our daily activities and introduce new products and services.
Instagram is part of the Facebook group of companies and shares infrastructure, systems and technology with Facebook and other Facebook companies:
https://www.facebook.com/help/111814505650678?ref=dp
Operator of the social network Instagram: Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland
When you visit our Instagram page, Instagram and therefore its affiliate Facebook collect, among other things, your IP address and other information stored on your computer in the form of cookies. This information is used to provide us, as the operator of the Instagram page, with statistical information about the use of the page. While you are logged into your Instagram account and visit our Instagram profile, Instagram may associate this data with your profile.
We specifically point out that Facebook stores the data of users of its services (e.g. personal data, IP address, etc.) and may use this data for commercial purposes. We have no influence on the collection and further processing of data by Facebook.
Further information about the processing of data by Facebook on Instagram can be found at:
https://help.instagram.com/519522125107875?helpref=page_content
https://help.instagram.com/581066165581870
We operate this Instagram page to introduce ourselves to and communicate with Instagram users and other interested parties who visit our Instagram page. The processing of users’ personal data is based on our legitimate interests in the optimal representation of the company (Art. 6, paragraph 1, lit. f GDPR).
- Using Social Media Buttons
We offer you the opportunity to use social media buttons on our website.
To protect your data, we use the Shariff Wrapper solution to implement it.
Original “Share” buttons automatically send information (personal data such as IP address or cookies) of site visitors to social networks. Users do not have to press one of the buttons; this happens in the background immediately after entering the site. Users cannot choose whether to send information to Facebook and other social networks.
Thanks to the Shariff Wrapper plugin, buttons on our website are simply embedded as static images containing a link to the website of the corresponding social network provider. Clicking on the image will redirect you to the provider’s website, just like a regular link.
Thus, Shariff Wrapper interacts with the relevant social network only after the user clicks on the link. If the button graphics are not clicked, no personal data will be transmitted to Facebook, Google, Twitter, etc. Thus, the “Two Clicks” option protects the user’s privacy.
By clicking on social media buttons, you agree to the transfer of your data to an external provider. Therefore, the processing of data is carried out with your consent (Article 6 paragraph 1 paragraph a GDPR).
Information regarding the collection and use of your data on social media is contained in the respective terms of service of the respective providers. More information about the Shariff plugin and solution can be found here:
- Using Google Analytics
This website uses functions of the web analytics service Google Analytics.
This website integrates Google Analytics for the analysis of user behavior, which uses statistical cookies. The web analytics service provider is: Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
Google Analytics allows us to analyze your user behavior on this website. On our behalf, Google will use this information to evaluate your use of the website, compile reports on website activity and provide us with other services relating to website activity and internet usage. Using this service helps us identify the most popular pages to optimize our website. We process information about your visit in anonymous form.
Third-party cookies cannot be used without your consent (so-called consent procedure). Therefore, when you visit this website, a cookie notice will be displayed. This overview informs you about all the cookies used on this website and allows you to choose which cookies you want to accept.
The Borlabs Cookie plugin ensures that your user behavior on this website will not be analyzed unless you explicitly consent to tracking. Third-party cookies are only placed after you have given your explicit consent (the so-called consent procedure) and reloaded the website (the button is set to “On”).
Information about the Borlabs Cookie plugin can be found in this privacy policy in section 2 b).
Your consent is voluntary. You can customize the collection and storage of visitor data for third-party cookies in Cookie Settings or withdraw your consent. The button for this is located at the bottom of the website. Please do not delete cookies until you opt out.
If you consent to analysis tracking, the storage of statistical cookies and the use of this analysis tool is subject to your consent (Article 6(1)(a) GDPR).
IP Address Anonymization
This website has an IP anonymization function activated. This means that your IP address is shortened by Google in member states of the European Union or other states party to the Agreement on the European Economic Area before being transmitted to the United States. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. The IP address transmitted by your browser as part of Google Analytics will not be combined with other Google data.
Data Processing Agreement
We have entered into a data processing agreement with Google and fully comply with the strict requirements of the German data protection authorities when using Google Analytics.
Data retention period
Data stored by Google at the user level and events associated with cookies, user identifiers (e.g. User ID) or advertising identifiers (e.g. DoubleClick cookie, Android Advertising ID) are anonymized or deleted after 14 months. Detailed information can be found at the following link:
https://support.google.com/analytics/answer/7667196?hl=de
More information about the processing of user data by Google Analytics can be found here:
https://support.google.com/analytics/answer/6004245?hl=de
https://www.google.de/intl/de/policies/privacy
http://www.google.com/analytics/terms/de.html
- Using the Webflow CRM system
This site uses the Webflow CRM system.
Webflow CRM system
We use the Webflow CRM system provided by Webflow, Inc., located at 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA, to more quickly and efficiently process user requests for contact information (legitimate interest in accordance with Art. 6, paragraph 1, letter f GDPR).
Webflow is certified to comply with the EU-US Privacy Shield Framework, providing additional assurance of compliance with European data protection laws:
https://www.privacyshield.gov/participant?id=a2zt0000000TOjeAAG&status=Active
Webflow uses user data solely for the technical processing of requests for contact information and does not pass it on to third parties. At a minimum, a valid email address is required to use Webflow. Anonymous use is possible. Additional data may need to be collected as requests are processed.
If users do not consent to the collection and storage of data in an external Webflow system, we offer them alternative ways to submit service requests via email, telephone, or postal mail.
More information can be found in Webflow’s privacy policy:
https://webflow.com/legal/privacy
- Right to lodge a complaint with a supervisory authority (Article 77 GDPR)
If you believe that your rights have been violated in the processing of your personal data, or if you believe that our processing, storage and use of your data is unlawful, you can contact the responsible data protection supervisory authority:
Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia
P.O. Box 20 04 44
40102 Dusseldorf
E-mail: poststelle@ldi.nrw.de
- Changes to the privacy policy
We reserve the right to make changes or additions to this policy as necessary.
When introducing new services, online practices or technologies, it may be necessary to update this Privacy Policy. We will post any changes here. Therefore, you should check this site regularly to ensure you are aware of the current version of the Privacy Policy.